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The use of e-mail communication in business relationships
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1. The type of your workplace is:
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Company/institution
Non-governmental organization/association
2. What type of indirect communication you prefer to use in establishing international partnership?
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If you haven't experience to answer this question (for example, you don't establish international partnership at your job), then base your answer on what would you do in such situation. The same approach is applicable to all the next questions.
E-mail
Phone
Mail
3. What are situations or reasons you usually use e-correspondence for in business communication?
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1. Check
"use"
or
"don't use"
2. Order variants checked as "use" gradually, by writing the sequence number in the text box. For example, "1" - using very often, "2" - using less frequently etc. Please note, that numbers should be unique, so don't repeat them.
Use
Don't use
Getting the information
Maintaining business relations
Partnership proposals (advertisements, establishing partnership etc.)
Sending documents/attachments
Other:
4. In what kind of situations e-mail communication isn't appropriate or desirable way of interaction for you?
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You can choose more than one answer
Invitation
Commiseration
Questions or topics related to finances or any other confidential areas of your job
There are no such cases
5. What are the most common problems, that you face in e-correspondence?
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1. Check
"face"
or
"don't face"
2. Order variants checked as "face" gradually, by writing the sequence number in the text box. For example, "1" - facing very often, "2" - facing less frequently etc. Please note, that numbers should be unique, so don't repeat them.
Face
Don't face
Unanswered/ignored letters
Language barrier (the message is misunderstood/there're difficulties to reply)
Cultural differences
Bad manners (style, grammar mistakes etc.)
Technical (computer related) problems
Other: (write in the text field )
6. What style of communication do you prefer to use in e-correspondence?
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Formal (self-restraint, impersonality, civility)
Personal (including personal information, that characterizes relations)
Informal (simplified language and style without formalities)
7. Main 3 advantages of e-mail communication are:
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Write at least one advantage, if it's difficult to think of all 3.
Answer
1
2
3
8. Main 3 disadvantages of e-mail communication are:
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Write at least one advantage, if it's difficult to think of all 3.
Answer
1
2
3
9. How much time does it take for you to compose an electronic letter of business proposal?
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5-10 min
10-20 min
20-30 min
30-60 min
more than an hour
10. Sending e-mails of the same content to recipients from different countries you usually:
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change the text according to recipient's culture
send the same e-mails without reference to recipient's culture
11. What is the average amount of emails you receive per day?
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Please note, that the question is related to e-mail communication at your workplace, not personal correspondence
1-10
11-20
21-30
31-40
more than 40
12. What is the average amount of emails you send per day?
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Like in the previous question, it's related to business correspondence only
1-5
6-10
11-20
21-30
more than 30
13. Do you use any grammar or vocabulary proofing tool in writing e-mails?
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Yes
No
14. Does politics or rules of e-mail communication exist at your workplace?
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Yes
No
Don't know
15. The second part of the e-mail address (behind "@") you're using at your job has:
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The name of your company/organization
The name of public e-mail server (yahoo, gmail etc.)
16. What do you think about special training courses of e-mail communication for business people?
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They're necessary
They can be helpful
They're not needed
Thank you for participating in this questionnaire. The results are very important for making my bachelor paper complete. You can also help more, by sending the link to this questionnaire to your friends or colleagues. Please, leave any comments or recommendations, if you have, in the text field below. You can also leave your e-mail, in case you're interested to know final results.Thank you!
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