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Customer Opinion Research. Results of 2023
1. Please, evaluate the overall results of cooperation with Skyward in 2023
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5 – fully satisfied, 1 – totally dissatisfied, n/a – not sure
--- please select ---
5
4
3
2
1
n/a
2. What kind of the services provided by Skyward are most important to you?
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5 - very important, 1 - completely unimportant, n/a - not sure / do not use
5
4
3
2
1
n/a
processing customer and vendor request on Helpdesk
performing tasks sent by you and your colleagues via messenger (Skype, Teams, etc.)
SMS / VoIP traffic monitoring, processing monitoring system alerts
systems health monitoring (hardware and software solutions)
performing non-standard tasks (system administration, solution migration, VPN setup, etc.)
3. Please, rate the quality of the service provided by our company:
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5 – excellent, 1 – poor, n/a – not sure
5
4
3
2
1
n/a
compliance with agreements, fulfillment of obligations
knowledge and understanding of the specifics of your business
customization of the provided service with regard to your actual tasks and needs
practical value of the tasks performed and the solutions proposed
availability and convenience of communication with Skyward employees
4. Please, rate the work performance of our engineers:
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5 – excellent, 1 – poor, n/a – not sure
5
4
3
2
1
n/a
prompt request processing
complete and clear replies
technical competence
tact and politeness
5. What noticeable changes in Skyward’s activity during 2023 would you highlight?
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You can note both positive and negative changes
6. How would you assess the value of the service provided by Skyward for your company:
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very important, it helps our business to develop
quite important, it solves our actual tasks at a professional level
important enough, it frees us from routine operations
not essential, we can perform most of the tasks by ourselves
Any additional comments and suggestions are highly appreciated
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We will be grateful to you for ideas on improving the quality of service and developing a joint business
Please let us know your name and company
*
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